Currently available only on desktop
Welcome to the Representative’s Advocacy chat page for children and youth. To get help from an Advocate, click the Chat now button above.
Basic stuff to know
Chat is open from 8:30 a.m. to 4:30 p.m. Monday to Friday.
What you say will be kept private unless you or someone else is in immediate danger. To learn more, click here.
What will happen when I click chat?
When you first click, you will get a welcome message and a link to our privacy policy in case you want to learn more about it.
If there’s a wait, we’ll let you know about how long it will be.
You will be connected with one of the Representative’s Intake Advocates, who will work with you to figure out solutions to your problem. They will ask you about the situation and, if it seems complicated, they might ask you if you would like to talk on the phone.
Chatting FAQs
Who can use the service?
Our chat function is reserved for children, youth and young adults up to age 27. If you are over that age, please contact us by phone or by email at 1-800-476-3933 or rcy@staging.rcybc.ca. Children, youth and young adults are also free to call us or email.
Is it free?
Yes.
Will my chat really be confidential?
Yes, what you say will be kept private unless you or someone else is in immediate danger. In that case, the law requires us to notify authorities to make sure everyone is safe.
Do I have to say who I am?
No. We may ask you for your name, but you don’t have to provide it.
Who will I be talking to?
You will be talking to an Intake Advocate, which is a person who can help you find solutions to your problem. You may be transferred to an Advocate if your situation is complex. The Advocate will work with you to find solutions.